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Event Booking Terms & Conditions

This page (together with the documents referred to on it) defines the terms and conditions on which we enable you to make a booking for a place on any of our training courses, conferences, webinars or seminars (‘Events’) that are listed in our adverts, emails, social media and on our Website. Please read these terms and conditions carefully before booking any of our Events. Please understand that by booking any of our Events, you agree to be bound by these terms and conditions.

If you refuse to accept these terms and conditions, you will not be able to book or attend any of our Events.

1. PRICE & PAYMENT
The price of any of our Events are displayed on our Website. Prices listed are exclusive of VAT (if VAT is applicable) at the prevailing rate unless otherwise stated. Vat will be added to the final invoice. 

Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you in your a Booking Confirmation, except in cases of obvious error.

We will send you an invoice for your event booking which should be paid in accordance with our standard invoice terms (30 days net from date of invoice, or prior to the commencement of the Event, whichever is sooner). Payment is to be made by bank transfer. 

We shall be entitled to charge you interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended from time to time).  Please note, we ensure that our emails are secure as possible, however, please do not send us payment information using email. Unless we are proven to be fraudulent or negligent, we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information that you provide us when making a booking.

2. SPECIAL OFFERS
We reserve the right, from time to time, to run special promotional offers on events. Special Offers may include, but are not limited to, price promotions. 

3. CONFIRMATION OF BOOKING
After making a booking you will receive an e-mail from us acknowledging that we have received your booking request. Please note, your booking is not confirmed until full payment has been received.

The contract between us (‘Contract’) will only be formed when we send you the Booking Confirmation and receive full payment. Should there be a limited number of places at each Event these will be allocated in order of receipt of bookings. 

4. JOINING INSTRUCTIONS
You will receive joining instructions confirming timings and venues once your booking has been processed. If you have not received this one week prior to the event please contact us. Prior to contacting us, please ensure you have checked your email inbox as well as your spam and junk mail, just in case the joining instructions have been sent to these inboxes by your email client. 

5. CODE OF CONDUCT
By agreeing to the terms and conditions of booking you are also agreeing to conduct yourself safely, professionally and respectfully.

6. COURSE/EVENT CONTENT
We reserve the right to make changes to the published programme of an Event (but not the overall content), for example to timings and/or speakers if one of the advertised speakers is unable to attend. In such cases, you will not be entitled to a refund if you cancel your place. 

7. COURSE/EVENT VENUE
You acknowledge that we may have to change the published venue for the event for reasons beyond our control and in such cases, you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you. Please contact us as soon as possible if this is the case. 

You are liable for any loss or damage which you may cause to our premises or that of the external venue and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

8. ACCESS REQUIREMENTS
If you have any access requirements please let us know when making your booking or as far in advance of the event as is possible.

9. DIETARY REQUIREMENTS
If you have allergies or specific dietary requirements, please let us know when making your booking or as far in advance of the event as is possible.

10. OUR CANCELLATION AND REFUND POLICY

We reserve the right to cancel or postpone the Event, or any part of the Event, on limited or no notice at our sole discretion. In the event of a cancellation or postponement of the Event, we shall not be responsible or liable for any costs, damages, fees, expenses or other compensation associated with the Event, but each delegate shall be entitled to a full refund of any fees or charges paid to obtain a ticket to attend the Event. We will usually refund any money received from you using the same method originally used by you to pay for your purchase but reserve the right to refund using an alternative method.

Cancellations received in writing (email is fine) more than one month but less than 3 months before the Event, will be subject to a 50% administration fee. No refunds will be made for cancellations less than one month prior to event or for non-attendance. If cancellation by the delegate is prior to 3 months before the event - the delegate shall be entitled to a refund of fees paid less 10% administration fee. Substitutions received in writing can be made at any time provided that the substitute attendee meets any applicable eligibility criteria for the relevant Event.

11. RIGHTS IN MATERIALS
All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of any of our Events (including, without limitation, course notes, slides, brochures, articles or case studies) are the property of the ASP or of our speakers. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes.

12. IMAGES
We often take photographs at events for marketing purposes. By attending an event, you are giving us permission to use images in which you may be present. In addition, these images may be shared and stored on third-party platforms. Should you not wish to appear in any images, please notify the ASP team member at the event.

13. OUR LIABILITY
Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.

We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.

Nothing in these online event booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

14. EVENTS OUTSIDE OUR CONTROL
ASP shall not be liable for the delay or cancellation of an event, if the delay or cancellation is caused by circumstances or events outside our reasonable control. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

  • Strikes, or industrial action;
  • Riot, terrorist attack or threat of terrorist attack, war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks; and
  • The acts, legislation, regulations or restrictions of any government;

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. WRITTEN COMMUNICATIONS
We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

16. PRIVACY 
Our Privacy Policy explains how we will use the information which you have provided to us.

17. PUBLICITY
We may use photographs taken at Events in publicity and marketing materials, including use on our Website. Your attendance at an Event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify the ASP team member at the relevant Event prior to the photographs being taken.

18. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

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